Introduction

Body Lab Wellness (“Body Lab,” “we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit https://bodylabwellness.com

(the “Site”), engage with our services, or communicate with us online, by phone, email, text, or in person.

By using our Site or services, you agree to this Privacy Policy. For details on opting out of certain data uses (including targeted advertising where applicable), please see our “Privacy Choices” page.

Information We Collect

A. Information You Provide Directly

We may collect personal information when you submit forms, book appointments, purchase services, or communicate with us, including:

•⁠ ⁠Contact information: name, email, phone number, address

•⁠ ⁠Health and wellness information: medical history, symptoms, weight, wellness goals, treatment notes, prescriptions, and other information provided to our medical team

•⁠ ⁠Payment information: billing address and transaction details (payment card details are typically processed by our payment processors)

•⁠ ⁠Fitness information: class preferences, attendance, participation in programs or events

•⁠ ⁠Communications: emails, texts, chats, and other messages you send or receive in connection with our services (as permitted by law)

B. Information Collected Automatically

When you visit our Site, we and our service providers may automatically collect:

•⁠ ⁠Device/network information: IP address, browser type, device identifiers, operating system

•⁠ ⁠Usage data: pages visited, clicks, time spent on the Site, referring/exit pages, interactions with forms

•⁠ ⁠Cookies and similar technologies: cookies, pixels/tags, SDKs, web beacons, scripts, and similar tools used for functionality, analytics, security, and marketing/advertising measurement

You can manage cookies through your browser settings and, where available, our cookie preference tools. If you disable cookies, some Site features may not work properly.

C. Information We Receive From Others

We may receive information about you from third parties such as scheduling platforms, payment processors, analytics providers, and marketing/advertising partners (e.g., lead attribution and conversion measurement), and may combine it with information we already have.

Cookies, Pixels, and Targeted Advertising

We and our vendors may use cookies, pixels (including conversion/retargeting pixels), tags, SDKs, and similar technologies to:

•⁠ ⁠Operate and secure the Site

•⁠ ⁠Understand Site performance and improve the user experience

•⁠ ⁠Measure marketing performance and attribute conversions

•⁠ ⁠Support interest-based advertising/retargeting on third-party sites/apps (“targeted advertising”)

These technologies may collect information such as IP address, cookie/device identifiers, browser information, pages visited, actions taken, and approximate location derived from IP.

We do not sell personal information for money. However, under some state privacy laws, certain uses of cookies/pixels for targeted advertising may be considered “sharing” or a “sale” of personal data even when no money is exchanged. You can opt out using the options described in our Privacy Choices page.

How We Use Your Information

We use information to:

•⁠ ⁠Provide medical weight management, fitness, and wellness services

•⁠ ⁠Book and manage appointments

•⁠ ⁠Personalize treatment plans and wellness recommendations

•⁠ ⁠Process payments and maintain records

•⁠ ⁠Communicate appointment reminders, updates, confirmations, and service messages

•⁠ ⁠Send newsletters or promotional messages if you opt in (and you can opt out at any time)

•⁠ ⁠Improve our Site, services, and customer experience

•⁠ ⁠Conduct analytics and marketing performance measurement

•⁠ ⁠Detect, prevent, and respond to security incidents, fraud, or misuse

•⁠ ⁠Comply with legal, medical, and regulatory requirements (including record retention)

How We Share Your Information

We do not sell personal information for money.

We may share information as needed with:

A. Service Providers

Third-party vendors that support our operations, such as:

•⁠ ⁠Payment processors

•⁠ ⁠EMR/EHR systems and clinical documentation tools

•⁠ ⁠Scheduling/intake platforms

•⁠ ⁠Email and text/SMS service providers (for service communications and, if you opt in, marketing)

•⁠ ⁠Website hosting, analytics, and security providers

•⁠ ⁠Marketing/advertising partners for measurement, attribution, and retargeting (which may involve cookies/pixels), subject to your opt-out choices where required

B. Healthcare Professionals & Care Partners

We may share information with medical staff, supervising clinicians, pharmacies, or labs only as needed for your care and service delivery.

C. Legal, Safety & Compliance

We may disclose information if we believe it is necessary to comply with the law, respond to lawful requests, protect rights and safety, investigate fraud, or enforce our agreements.

D. Business Transfers

If Body Lab undergoes a merger, acquisition, restructuring, or sale of assets, information may be transferred as part of that transaction, subject to appropriate protections.

De-Identified and Aggregated Information

We may create and use de-identified or aggregated information (information that cannot reasonably identify you) for analytics, service improvement, reporting, and other lawful business purposes. Where permitted by law, we may share de-identified or aggregated information with third parties.

Your Rights & Choices (Including Maryland)

Depending on your state of residence and applicable law, you may have rights to:

•⁠ ⁠Access/confirm processing of your personal data

•⁠ ⁠Correct inaccurate data

•⁠ ⁠Request deletion (subject to medical record and other legal obligations)

•⁠ ⁠Obtain a copy/portability in certain cases

•⁠ ⁠Opt out of processing for targeted advertising, sale/sharing of personal data, and certain profiling (where applicable)

Maryland residents: You may submit a request by emailing [email protected]

or calling 410-582-9505. We will respond to verifiable requests within the timeframe required by law and may extend where permitted. If we deny your request, you may have the right to appeal—contact us using the same methods with the subject line “Privacy Appeal.”

Marketing choices:

•⁠ ⁠Email marketing: use the unsubscribe link in any marketing email.

•⁠ ⁠SMS marketing: reply STOP to opt out (message and data rates may apply; frequency varies). Consent is not a condition of purchase.

Cookie/targeted advertising opt-out choices are described on our Privacy Choices page.

Global Privacy Control (GPC) and Do Not Track

Some browsers offer “Do Not Track” signals. Our Site may not respond to all Do Not Track signals. Where required by law, we will treat recognized Global Privacy Control (GPC) signals as a request to opt out of certain targeted advertising/sharing.

Data Retention

We retain personal and medical information as long as reasonably necessary to provide services, maintain accurate records, comply with legal/medical/regulatory requirements (including Maryland and federal requirements), resolve disputes, and enforce agreements. When retention is no longer required, we securely delete or anonymize information.

Security

We use reasonable safeguards designed to protect your information, which may include SSL/TLS encryption, access controls, secure systems, and monitoring. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Children’s Privacy

Our Site and services are intended for adults 18+. We do not knowingly collect personal information from minors. If we learn we collected information from a minor, we will delete it consistent with applicable law.

Third-Party Links

Our Site may include links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies before providing information.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with an updated “Last Updated” date.

Contact Us

Body Lab Wellness

Email: [email protected]

Phone: 410-582-9505

Address: 8043 Ritchie Highway Suite C, Pasadena, MD 21122